Five Iron Golf UK Terms & Conditions

1. About this terms

These Terms & Conditions (“Terms”) set out the basis on which Lucell Holding UK Ltd (trading as Five Iron Golf UK) provides virtual golf simulator services and related services (together, the “Services”).

If you are an individual acting for purposes wholly or mainly outside your trade, business, craft or profession, you are a “Consumer” and the Consumer-specific provisions in these Terms apply to you.

If you are booking an event and a Booking Form is issued, these Terms apply together with the Booking Form. Where there is a conflict, the Booking Form prevails.

2. Trader information

The Services are supplied by Lucell Holding UK Ltd (Company Number 16119382) with registered office at 37 Leman Street, 907 Cashmere House, London E1 8PU (“we”, “us”, “our”).

Our website is www.fiveirongolf.uk. Event queries may be sent to [email protected].

3. Bookings and contract formation

A booking placed online constitutes an offer to purchase the Services. A contract is formed when we confirm acceptance (for example, by sending a confirmation email or confirming in the booking system).

Bookings are subject to availability and any applicable eligibility requirements (including age and venue rules).

There is no requirement for membership to make a booking during non-member hours

4. Prices, payments and service charges

Prices are displayed during the booking journey (or on the Booking Form for Events). Unless stated otherwise, prices are inclusive of VAT where applicable.

You must pay all charges using an accepted payment method. If a service charge applies (for example, to Events), it will be stated before you confirm your booking and on your final bill.

5. Consumer cancellation and refund rights (online and distance bookings)

If you are a Consumer and you book at a distance (for example, online), you may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “CCRs”).

Important: where the booking is for leisure services to be provided on a specific date or within a specific period, statutory cancellation rights under the CCRs may not apply. Where statutory rights do apply and you ask us to start providing Services during the cancellation period, you may be required to pay for Services provided up to the time you cancel.

We will provide the information required by the CCRs in the booking journey and in booking confirmations, including where any cancellation rights are excluded or limited by law.

Nothing in these Terms affects your statutory rights, including the right to receive Services provided with reasonable care and skill and to receive an appropriate remedy where the Services are not performed as required by law.

6. Changes to bookings

If you wish to amend a booking, please contact us with your request. We will use reasonable endeavours to accommodate changes, but we cannot guarantee that changes can be made.

7. Transfers and resale

Bookings must not be resold or transferred for commercial gain. We may cancel a booking where we reasonably believe it has been resold or transferred in breach of this clause.

8. Memberships

For Membership Terms and Conditions click here: See Full Membership Terms & Conditions

9. Gift Cards and Products Terms and Conditions

For Gift Card and Product Terms and Conditions click here: See Full Gift Card and Product Terms and Conditions

10. Five Iron App

For Five Iron App Terms and Conditions click here: See Full Five Iron App Terms & Conditions

11. On-site rules, safety and conduct

You are responsible for ensuring that you and your guests comply with our reasonable instructions, venue rules and health and safety requirements.

You and your guests must treat staff and other customers with courtesy and respect. We may refuse entry, service, or require persons to leave where behaviour risks safety or enjoyment of others.

No external food or beverages may be brought onto our premises unless we agree otherwise in writing.

You and your guests must exercise reasonable care when using golf clubs and simulator equipment. Participation involves inherent risks and you should not participate if unfit to do so safely.

12. Allergens and photosensitivity warnings

Food is prepared in an environment where common allergens (including nuts and gluten) may be present. We cannot guarantee the absence of cross-contamination. Please speak to a manager before ordering if you have allergies, and notify severe allergies in advance where requested.

A small percentage of individuals may experience seizures when exposed to flashing lights or visual patterns. If you have a history of photosensitive epilepsy, consult a medical professional before participation. Anyone experiencing symptoms must stop immediately and seek medical advice.

13. Your property and our property

Personal belongings are brought to the premises at your own risk. We are not responsible for loss or damage to personal property except where such liability cannot be excluded by law.

You are responsible for loss or damage caused by you or your guests to our equipment or premises, to the extent permitted by law.

14. Data protection

We process personal data in accordance with our privacy notice, available on our website. If you provide personal data relating to your guests, you must ensure you have a lawful basis to do so and have provided appropriate information to those individuals.  You may view our Privacy Policy here: Privacy Policy.

15. Service performance and consumer remedies

We will provide the Services with reasonable care and skill. If we do not, Consumers may have statutory remedies including repeat performance or a price reduction, depending on the circumstances.

16. Events – additional terms

Where a Booking Form is issued for an event, the event is governed by these Terms and the Booking Form. Deposits are non-refundable unless the Booking Form states otherwise.

Final guest numbers and food and drink selections must be confirmed by the deadline stated on the Booking Form (or, if not stated, at least three weeks prior to the event date).

A 12.5% service charge may be applied to event bills where stated on the Booking Form or pricing materials.

17. Cancellation – Events

Event cancellations must be submitted in writing. Unless the Booking Form states otherwise, payments are non-refundable. We may, at our discretion, offer a refund or a credit where we are able to resell the space or otherwise mitigate losses.

18. Delays and events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control (for example, fire, flood, terrorism, war, utility failure, pandemics and labour strikes). Where possible, we will take reasonable steps to minimise disruption.

Travel disruption (including strikes) does not automatically entitle customers to cancel. We may consider rescheduling requests on a case-by-case basis, subject to availability and our policies.

19. Liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence and for fraud or fraudulent misrepresentation.

Subject to the above, our liability for losses you suffer as a result of our breach of contract is limited to losses that were reasonably foreseeable at the time of booking.

For Events, where permitted by law, our total liability to the Customer is limited to the Total Charges stated on the Booking Form. We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of goodwill or loss of data.

20. Intellectual property

All intellectual property rights in or arising out of the Services remain our property (excluding materials you provide).

21. Tips and service charges

We operate arrangements for the fair and transparent allocation and distribution of tips and service charges in accordance with applicable law and statutory guidance in force in Great Britain.

22. Complaints and dispute resolution

If you have a complaint, please contact us using the details on our website or email [email protected] for event-related issues. We aim to resolve complaints promptly and fairly.

If you are a Consumer, you may have the right to use alternative dispute resolution (ADR) services. We will provide ADR information where required by law.

23. Changes to these Terms

We may update these Terms from time to time. The version published on our website at the time of booking will apply to that booking, unless a change is required by law or is otherwise clearly stated and agreed.

24. Notices

Notices must be in writing. For Events, notices may be delivered by email, by hand or by post to the addresses specified on the Booking Form.

25. Governing law and jurisdiction

These Terms are governed by the law of England and Wales. If you are a Consumer, you may bring proceedings in the courts of the part of the UK in which you live, in accordance with applicable law.